ROCKINGHAM FOOT & ANKLE ASSOCIATES, PLLC

Patient Visits Managed Per Month

> 700

Decrease In Days In A/R

50%

Additional Patients Per Week

15-20

Fast Facts

Podiatry
2 Location
2 Provider
6 Staff Members

Solutions

Central PM
Charts EHR
Concierge RCM

    
            KEY         
         DIFFICULTIES

LACK OF FLEXIBILITY

Not only did the old PM and EHR systems not connect with one another, but they also did not provide access from outside the office. The absence of connection resulted in significant inefficiencies as employees struggled to enter into each system inde

    
            PATIENTS LEFT         
         WAITING

If a patient contacted with queries about a bill, the staff would go into the EHR to check the clinical information and then log into the PM to get the billing data, incurring considerable delays for the patient. In the case of snow or unexpected cancellations, the staff would need a hard copy of the itinerary to notify patients.

    
            HEAVY ADMINISTRATIVE         
         WORKLOAD

Rockingham Foot & Ankle, like many other clinics, has a large administrative billing and patient contact burden. To contact patients to remind them of upcoming appointments, for instance, staff members would have to enter into one system to get the patient’s phone number and another system to locate the appointment.

"Moving to Concierge significantly reduced our billing workload. They mail out the invoices, so we need not worry about that. It frees us up to complete the remaining necessary tasks. "

Donna Branch, Office Manager, Rockingham Foot & Ankle Associates, PLLC

    
            KEY         
         OUTCOMES

PERSONALIZED SOLUTION Enhances Workflow

Not only did MedCloud provide seamless cloud-based PM/EHR connectivity, but because of its user-friendly design and versatility, it also allowed users to tailor workflows and display choices according to their preferences. The in-system tasking feature of MedCloud has increased practise efficiency.

    
            24/7         
         ACCESS

MedCloud gives the team with access at any time and from any location. Dr. McKinney appreciated the notion of being able to utilise MedCloud’s mobile app, MedCloud Companion, to monitor his calendar, examine patient information, and conduct activities securely while on the road.

    
            MORE CUSTOMERS,         
         MORE PROFITS, MORE TIME

MedCloud intervenes at the moment of claim submission and performs a number of crucial, time-consuming procedures, including as posting payments, appealing rejections, and delivering patient statements. This has liberated time to visit three to four more patients every day and to concentrate on delivering greater value. With the assistance of MedCloud RCM, accounts receivable (A/R) days have been slashed in half.

CASE STUDY