CASE STUDY
CORPUS CHRISTI UROLOGY
Reimbursement Per Procedure
12% Increase
FPRR
Of 95%
Reporting and Auditing
80% Faster
Fast Facts
Urology and Oncology
11 Provider
20 Staff Members
Solutions
Concierge RCM
Advanced Analytics
KEY DIFFICULTIES
CLIMBING ADMINISTRATIVE OVERHEAD
The administrative and clinical load involved with maintaining codes, transcribing forms, remitting payments, and running reports resulted in disgruntled personnel and administrative expenses. With a large number of patients from a diverse population, Corpus Christi sought a solution to provide integrated, coordinated treatment across all sites while reducing administrative costs.
SLOW REPORTING PROCESS
Even with an in-house billing staff and a hands-on office administrator, monitoring the group’s performance was arduous, requiring up to a full day to produce month-end reports while switching between many systems. Due to its cumbersome reporting procedures, Corpus Christi lacks a real-time performance monitoring system.
MEETING THE DEMANDS OF VALUE-BASED CARE
Physicians and employees in Corpus Christi need a more efficient method to manage patient flow and optimise handoffs between team members and practises. Staff was not well-aligned to promote value-based care because inefficient procedures impeded both doctors and the front office.
KEY OUTCOMES
FINDING A PARTNER FOR GROWTH
Corpus Christi discovered in MedCloud a system that interfaced nicely with the urology-specific UroChart EHR and provided a strong base of practise administration and billing capabilities to facilitate expansion. As the organisation hired doctors, launched a pharmacy, and incorporated medications, MedCloud was available to assist increase billing without introducing administrative burdens.
ADVANCED ANALYTICS DRIVE PERFORMANCE
The insightful financial, administrative, and clinical performance of the whole group has been illuminated by the MedCloud platform’s robust reporting and analytics capabilities. Now, month-end reports run 80% quicker, and ad-hoc reporting enables vital checks for each step of the revenue cycle to pinpoint particular data, such as the rate at which claims are processed or revenue trends by office.
SUPPORT PRODUCTIVITY & STAFFING SUCCESS
Staff members connect into the MedCloud command center to manage practice scheduling, patient flow, and day-to-day operations. Greater process efficiency has enabled the group to see more patients each day. Recognizing the influence of staffing models on the profitability of a practice, Corpus Christi elected to outsource billing to the RCM specialists at MedCloud, who helped increase the first pass resolution rate (FPRR) from 87% to 95%.