CASE STUDY
FRANCO & CO
Net Collection Rate
9% Increase
Faster Charting
50% Faster
Patient Intake
10 Min Faster
Fast Facts
Urology and Oncology
1 Provider
2 Location
3 Staff Members
Solutions
Charts EHR
Concierge RCM
Breeze PXM
KEY DIFFICULTIES
ON-THE-GO ACCESS TO PATIENT INFORMATION
Working with nursing homes, assisted living facilities, hospital-based patients, and office-based patients, Dr. Sandra Lee Franco required mobile access to patient and practice data.
INEFFICIENT DOCUMENTATION
Dr. Franco was obliged to utilize paper charts due to the lack of mobile assistance. Instead of being finished at the time of the meeting, paperwork would pile. In the end, the documentation would need to be re-entered into the EHR with vital patient images for reconstructive wound and lower extremity procedures.
MEETING PATIENT EXPERIENCE EXPECTATIONS
Dr. Franco does not approve of using antiquated software to manage a beautiful and therapeutically sophisticated medical spa. She desired software that was user-friendly not just for her professional process, but also for her employees and patients.
KEY OUTCOMES
EVERYWHERE, ANYTIME CLINICAL WORKFLOW
Dr. Franco works closely with nursing homes, assisted living facilities, hospital-based patients, and office-based patients, and relies on Companion, MedCloud’s mobile app, to securely see and manage appointments and patient files at any time and from any location. Companion assists Dr. Franco in streamlining paperwork both within and outside of the clinic, hence easing the process of uploading images of patient wounds to patient records.
INTEGRATED PLATFORM INCREASES PRODUCTIVITY
The cutting-edge, user-friendly interface of MedCloud’s practice management and EHR solutions provided the clinic with all the tools it needed to be productive. One-click contact with other practitioners, integrated office conversations, and straightforward charting led to considerable gains, including a 50% reduction in charting time, a 9% increase in net collections, and a ten-minute reduction in patient intake time.
ATTRACTING NEW PATIENTS & REVENUE
Franco & Co. use the newest in patient experience management, Breeze, which integrates directly into their EHR + PM to achieve efficiencies in the patient lifecycle and give a contemporary, comfortable experience to patients, who may check-in from home or update their information via tablet. Offering novel and cutting-edge experiential options, such as a retail shop for spa goods and over-the-counter drugs, has helped Franco & Co differentiate itself from the competition, attracting and retaining new customers and expanding income potential.