CASE STUDY
VANGUARD RHEUMATOLOGY
CMS/QPP Quality Score
58.8 Out Of 60
Total Collections
Up 23% From Average
Minutes Saved
10-15 Per Clinical Encounter
Fast Facts
Rheumatology practice
5 Providers
4 Locations
20 Staff Members
Solutions
Charts EHR for Rheumatology
Central PM
Concierge RCM
KEY DIFFICULTIES
COMPLEX DOCUMENTATION
In rheumatology, documentation requirements may be complicated and time-consuming, sometimes tripling the time needed to examine a patient. Vanguard was using a well-known, remotely hosted but locally installed EHR + PM that was making this procedure even more cumbersome, since the panels were cluttered with checkboxes and lacked simple choices.
STAFFING CHALLENGES
Vanguard was always concerned about the difficulty of recruiting and supervising office employees, as well as the possibility that they might depart. When billing is performed internally, sick days, natural personnel turnover, and the day-to-day difficulties of maintaining an office sometimes have an effect on billing.
BILLING PROCESSES WEREN’T SCALING
Due to rising patient load and staffing issues, Vanguard Rheumatology might soon fall behind on administrative costs related with each patient. As A/R and FPRR grew, it became more difficult to track down claims. Accounts receivable once exceeded $300,000, highlighting the need for reform.
KEY OUTCOMES
CLOUD-BASED SOLUTION OFFERS SOLID FOOTING
The first migration to MedCloud’s EHR + PM platform was exceptional, helping Vanguard decrease accounts receivable (A/R) from $300,000 to a manageable $10,000 and enabling the practice to demonstrate Meaningful Use Stage 1 & 2 compliance.
CUSTOMIZABLE EHR SPEEDS DOCUMENTATION
Utilizing text shortcuts in MedCloud Charts expedites clinical interactions, saving up to 15 minutes each patient. Every provider in the practice is on the same page, since everyone uses the same terminology in their documentation and often updated short texts reflect new facts.
BILLING YOU CAN COUNT ON
Vanguard replaced self-billing with MedCloud Concierge RCM. Dr. Sesin understands he can depend on his account manager and the whole MedCloud team to continue to be his experts on the current medical and reimbursement situation, unlike workers who may quit, use sick days, and need supervision and benefits. MedCloud aided in a 56% increase in total billing and the implementation of an unique MACRA Action Plan that met (and surpassed) CMS criteria.