Long ago, banking IT processes remained incomprehensibly complex, archaic, and resistant to change. The most significant aspect may be the bank’s strong alignment with billions of end customers, millions of enterprises, and their diverse financing requirements. As the stewards of day-to-day economic processes and the related enormous quantities of sensitive data, the solution to its IT and Ops transformation has never been simple, and as a result, its implementation has been limited.

Before the digital era flourished and the epidemic accelerated it. BFSI enterprises quickly resorted to the cloud, although in its private guise, in response to intense competition and rising pressure to rapidly deploy contactless, always accessible, and anytime digital banking advancements. Private cloud, in contrast to public cloud, enabled banking organisations to have customised, end-to-end control over their cloud stack (fully dedicated infra, platforms, apps, databases, workloads) with near-100 percent availability, ultra-low latency performance, and military-grade security and compliance around-the-clock. Banks could utilise the cloud and maintain the same level of control over their ITOps without having to deal with cumbersome on-premises infrastructures.